To view an answer, select a question below:
If you need to reschedule, please contact us directly. You can reschedule with a 5 dollar per person rescheduling fee, before 24 hours of your booked time. If a booking needs to be rescheduled within 24 hours of your scheduled time there will be a 10 dollars per person rescheduling fee. Bookings can only be rescheduled once, after that there is no changes to a scheduled time.
If you need to cancel and do not want to reschedule, you must cancel the adventure no less than 72 hours prior to your scheduled time, NO REFUNDS will be given within 72 hours of a scheduled booking time. All refunds will be subject to a 10% cancelation fee. Refunds WILL NOT include the booking service fee. All refunding will be based on the original booking date and time.
If Get a Clue Room Escape needs to cancel, We will only cancel your reservation due to some unforeseen circumstance. If this happens, we will make every effort to contact you ahead of time with the contact information you provided at the time you booked your reservation. If, in fact, we are unable to provide you with the experience you booked, we will give you a full refund back to the credit card it was charged on.